Terms of Service

 

Terms of Service – Policy Agreement

By requesting or participating in a group reading and / or individual reading and /or by submitting payment for any goods or services provided by Cate Communicates® you understand and agree that Cate Coffelt of Cate Communicates® is not, nor does she claim to be a medical professional, veterinarian, licensed therapist, attorney, accountant or other licensed professional, and can not give medical, veterinarian, legal, or tax advice. Any information or advice given by Cate Communicates® is your personal responsibility and not to be used by you in place of any medical, veterinarian, legal, tax or financial advice or diagnosis, treatment or cure for any ailment or affliction, physical or psychological in nature.

Cate Communicates® will not be held liable for any damages resulting from the use of this website or as a result of any goods or services provided by Cate Communicates® or any persons, or events related thereto, and/or any actions or decisions that you may make as a result, including without limitation, actual, incidental and/or consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise. 

Cate Communicates® does not make representations or warranties, either express or implied, when conducting a reading. Readings are for entertainment purposes only. 

Connecting with Specific Spirits
Cate does not guarantee that she will connect with a specific spirit, whether human or animal. No refunds will be issued.
Lost Pet / Items Readings
Cate Communicates® does not guarantee your lost pet or item will be found. No refunds will be issued.

Refund and Rescheduling Policy – Terms of Service
Payments received are considered final and no refunds will be issued without appropriate notice. Payment must be made at the time of scheduling a reading to reserve your place. Please provide 48 hours notice for individual readings and 72 hours notice for group readings in the event you need to reschedule. I will do my best to reschedule your appointment at the earliest time available. If you do not provide a cancellation notice within the appropriate time frame, a refund will not be issued and the standard scheduling procedure will apply.

Refunds may be issued in full less a small processing fee if the appropriate cancellation notice was given as noted above.

Gift Certificates – Are non-refundable and have no cash value. Client acknowledges that the recipient of the purchased gift certificate will be at least 18 years of age or older. Cate Communicates® will not be held liable for lost or misused or unused gift certificates. 

Packages – Are non-refundable and have no cash value. A partial or full refund minus processing fees may be considered if refund and cancellation request is made within 72 hours prior to your first scheduled reading. Client may not transfer package to another person. It is the client’s responsibility to schedule and use all readings within one year of purchase. Cate Communicates® will not be held liable or obligated to provide service for unused readings.

Cate Communicates® reserves the right to reschedule your scheduled appointment time for any reason and at any time. In the event that Cate Communicates® needs to reschedule your reading, she will reschedule your reading at the earliest time available.

If for any reason Cate Communicates® is unable to reschedule your reading and needs to cancel the appointment, she may issue a full or partial refund. Please know refunds will be immediate from PayPal’s end, but subject to your bank’s policies and terms of service.

Cate Communicates® has the right to refuse service to anyone and for any reason.

Additional Information
Pricing  
Prices are subject to change without notice. You can be assured however, that your rate will be locked in if you’ve already paid for and scheduled a session.

Video / Audio Recording of Events or Classes
Events or classes by Cate Coffelt of Cate Communicates®  may be video or audio recorded. By purchasing a ticket or making a reservation, you agree to be video recorded during the event or class with Cate Coffelt of Cate Communicates®. This footage may be used by Cate Communicates® and included in future productions, events, and / or online communications.

By scheduling a reading and / or submitting payment for any products or services, you acknowledge that you are at least 18 years of age and have read, understand and agree to the terms of this agreement and all policies and procedures listed on this website.

Privacy Policy
This privacy policy discloses the privacy practices for Cate Communicates® .  This privacy policy applies solely to information collected by this web site. It will notify you of the following: 

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 
  2. What choices are available to you regarding the use of your data. 
  3. The security procedures in place to protect the misuse of your information. 
  4. How you can correct any inaccuracies in the information. 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to fulfill an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, send newsletters or changes to this privacy policy. 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

We do not collect sensitive information (such as credit card data), however, you are re-directed to a third party provider when making payment and that information is encrypted and transmitted in a secure way. We are not responsible for how these parties secure your personal information as we have no control or access to how they provide and ensure security for collected data. You should review the security policies of these third parties, e.g.: PayPal, Square, etc.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration 
In order to use this website, a user must first complete the Request Session form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. 

Orders 
We request information from you on our Request Reading form. To buy from us, you must provide contact information (like name and email address) Financial information (like credit card number, expiration date) is submitted through PayPal. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies 
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing 
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links 
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 
From time-to-time our site requests information via surveys or offers. Participation in these surveys or offers is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. Please check back periodically to review possible changes.

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